Affiliate Program Terms

1.Definitions

1. 1.1

   In these terms:

   1. “we”, “us” and “our” mean Social Freak Ltd, trading as Social Fetch;
   2. “you” means the person or organisation that applies to the Program;
   3. “Program” means the Social Fetch affiliate program described in these terms;
   4. “Services” has the meaning given in our Terms of Service;
   5. “Referred Customer” means a person whose Social Fetch account is credited to you under clause 4;
   6. “Qualifying Payment” has the meaning given in clause 5.2;
   7. “Commission” means the amount you earn on a Qualifying Payment under clause 5; and
   8. “Commission Period” means the period described in clause 5.4.

2.Agreement and eligibility

1. 2.1

   These terms are a legal agreement between you and us. It is formed when you submit your application and confirm that you accept them. They sit alongside our Terms of Service, which also apply to you as a Social Fetch user. If the two conflict on a Program matter, these terms prevail.

2. 2.2

   You must be at least 18 years old, and you confirm that you take part in the Program for business or professional purposes and not as a consumer. If you apply on behalf of an organisation, you confirm that you have authority to bind it.

3. 2.3

   Anyone can apply. We review every application and may accept or refuse it at our discretion, and we do not have to give a reason. Your link earns Commission only once we have approved your application and only while your affiliate account stays approved.

4. 2.4

   You must give accurate and complete information in your application, including your payout details, and keep it up to date.

3.Your status

1. 3.1

   You are an independent promoter. Nothing in these terms makes you our employee, agent, partner or joint venturer, and you have no authority to bind us or make any promise or statement on our behalf.

2. 3.2

   The Program is non-exclusive. You may promote other products, and we may run other programs and work with other affiliates, partners and promoters.

3. 3.3

   You are responsible for your own costs of promoting Social Fetch. We do not reimburse expenses.

4.Links and attribution

1. 4.1

   Once approved, you receive a referral link. When someone follows your link, we set a cookie in their browser that lasts 180 days.

2. 4.2

   A new Social Fetch account is credited to you if its owner signs up while that cookie is still valid and was set by your link. If the person followed more than one affiliate link, the most recent click before signup is credited. Attribution is fixed at signup and never changes afterwards. A person who already has a Social Fetch account cannot be credited to you.

3. 4.3

   Our records decide whether a signup is credited to you. We do not guarantee that every visitor you send will be tracked, because browsers, privacy tools and device changes can block or clear cookies. We may change how tracking works at any time.

4. 4.4

   We do not credit an account that belongs to you, is controlled by you, or uses your email address, a variation of it, or a payment card you also use.

5.Commission

1. 5.1

   We pay you 20% of each Qualifying Payment, calculated in US dollars.

2. 5.2

   A “Qualifying Payment” is a payment by a Referred Customer for the Services that:

   1. is processed through our standard online checkout by our payment provider, including credit packs, automatic top-ups, subscriptions, subscription refills and plan upgrades, for a workspace that the Referred Customer created;
   2. we have actually received and kept, in the amount settled to us in US dollars, before deducting payment-processing fees and excluding any VAT or sales tax we collect; and
   3. has not been refunded, charged back or reversed (and then only for the part that has not been).
3. 5.3

   Credits we give away or grant for free (including promotional, bonus and goodwill credits) are not payments and earn no Commission. Invoiced, custom-priced or manually arranged purchases made outside our standard checkout earn Commission only if we agree in writing.

4. 5.4

   The Commission Period for each Referred Customer is the 12 months starting from their first Qualifying Payment. A payment made after that period earns nothing.

5. 5.5

   The Commission rate and the Commission Period are set when you are approved and apply to Qualifying Payments we receive from then on, subject to clause 14.

6.Hold period and reversals

1. 6.1

   Each Commission is held for 30 days from the date of the Qualifying Payment. After that it is available to include in a payout request.

2. 6.2

   If a Qualifying Payment is refunded, charged back or lost in a dispute, or is otherwise reversed or cancelled, we reduce the Commission on it in the same proportion. This includes refunds under our 30-day money-back guarantee and any refund we give for another reason.

3. 6.3

   If a reduction happens after we have paid you, we may deduct the amount from your next payout. If no further payout is due to you, you must repay the amount within 30 days of our written request.

7.Payouts

1. 7.1

   You request a payout from your dashboard, choosing cash or credits. You may have only one payout request open at a time. A request covers the Commission available when you make it.

2. 7.2

   The minimum payout is:

   1. $50 for cash, by PayPal or Wise; and
   2. $10 for credits.
3. 7.3

   Every payout needs our approval. We approve a payout if the Commission in it is valid under these terms and we have no reasonable concern about fraud, breach or compliance. If we refuse or delay a payout, we will tell you why unless the law or an investigation prevents us.

4. 7.4

   Cash payouts are made in US dollars to the PayPal or Wise account you give us, within 30 days of approval. We pay the transfer fees charged to us for sending the money. Fees charged by your own payment provider or bank to receive or convert it are yours. We are not responsible for a payment sent to the details you gave us, or for delays caused by your payment provider.

5. 7.5

   Credit payouts are added to your personal Social Fetch workspace at 1.5 times the cash value of your Commission, converted to credits at our Growth credit-pack price as applied when you make the request. Your dashboard shows the number of credits before you confirm. Credits paid out this way are treated like pay-as-you-go credits under our Terms of Service. They have no cash value, cannot be exchanged for cash or transferred, and are subject to the rules on closure and forfeiture in those terms. A credit payout is final once made.

6. 7.6

   We may withhold or delay a payout while we investigate suspected breach of these terms or fraud, and where required by law, sanctions or our payment providers. We may ask for identity, tax or other information before paying you and may withhold payment until you provide it.

8.Your conduct

1. 8.1

   You must not:

   1. refer yourself, or refer accounts that you or your associates control or that share a payment card with you;
   2. promote through coupon, voucher, cashback or deal sites or browser extensions, or through incentivised traffic, or offer anyone a reward, discount or share of your Commission for signing up or buying;
   3. bid on or buy search or social ads for the Social Fetch name, our trademarks, our domain names or close variants or misspellings of them;
   4. send spam, including unsolicited bulk messages and comment, forum or social-media spam;
   5. use cookie stuffing, forced or hidden clicks, pop-ups, misleading redirects, bots or any other technique that sets or alters tracking without a genuine click;
   6. make false or misleading claims about Social Fetch, its prices, its data or what a customer can earn, or give any warranty or promise on our behalf;
   7. impersonate Social Fetch, imply that you work for us or that we endorse you, or register a domain name or social-media handle that includes or closely resembles our name or marks; or
   8. promote us through unlawful, defamatory, hateful, adult or otherwise harmful content, or in a way that damages our reputation.
2. 8.2

   You must follow all laws and platform rules that apply to your promotion. You must clearly and prominently disclose, wherever you share your link, that you earn Commission if people sign up or buy, in the way required by advertising and consumer law in the places you promote (including UK CMA and ASA guidance and, where relevant, US FTC rules).

3. 8.3

   You are responsible for your own marketing, including any consent you need to collect visitors’ data or to set your own cookies.

9.Our name and logo

1. 9.1

   We give you a non-exclusive, non-transferable, revocable licence to use the Social Fetch name and logo, in the form we make available, only to promote the Program and Social Fetch in line with these terms. You must stop using them if we ask.

2. 9.2

   We own all rights in our name, logo, trademarks, website and Services. You acquire no rights in them other than this licence, and you must not register or use anything confusingly similar.

10.Your data

1. 10.1

   We are the controller of the personal data you give us as an affiliate, and we use it to run the Program and pay you. Our Privacy Policy explains how, including our use of the first-party cookie that records an affiliate click.

2. 10.2

   We do not give you personal data about Referred Customers. Your dashboard shows only counts, amounts and masked identifiers.

11.Taxes

1. 11.1

   You are responsible for all taxes on what you earn, including income tax and, if you are registered or required to register, VAT or any similar sales tax. We may ask for tax information before paying you and may deduct or withhold any tax we are required to by law.

2. 11.2

   Unless we agree otherwise in writing, a Commission amount is the full amount we pay and includes any VAT or similar tax that may be due on it.

12.Suspension and ending

1. 12.1

   We may suspend your affiliate account immediately if we reasonably believe you have broken these terms, or if there is a risk of fraud, legal non-compliance or harm to our reputation. While you are suspended we may pause payouts. Commission may still be recorded during a suspension, but we may void it if the suspension results from your breach.

2. 12.2

   We may terminate your participation immediately by written notice if you materially break these terms, and for any other reason on 30 days’ written notice. You may leave at any time by emailing us.

3. 12.3

   Commission earned through prohibited conduct, fraud or a breach of these terms is forfeited. We may void it, including Commission already paid out, which you must then repay on request.

4. 12.4

   When your participation ends, you stop earning Commission on payments received after that date, and you must stop using your link and our name and logo. Commission you earned on Qualifying Payments before that date, that is valid under these terms and not forfeited, stays payable once its hold period has passed.

5. 12.5

   If you want to close your Social Fetch account while you are in the Program, contact us first so we can settle your Commission.

6. 12.6

   Clauses 6.3, 9.2, 11, 12.3, 12.4, 13, 15 and 16, and any other clause that by its nature should continue, survive the end of these terms.

13.Our responsibility

1. 13.1

   The Program is provided as it is. We do not promise that you will earn any amount, that the Program, our tracking or the Services will be available or error-free, or that we will keep running the Program or any particular offer.

2. 13.2

   Nothing in these terms limits or excludes liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot be limited or excluded by law.

3. 13.3

   Subject to the previous clause, we are not liable to you for any loss of profit, expected Commission, revenue, goodwill or business, or for any indirect or consequential loss, and our total liability to you arising from or in connection with these terms is limited to the Commission paid and payable to you in the 12 months before the event giving rise to the claim.

4. 13.4

   You will indemnify us against claims, losses and costs (including reasonable legal fees) arising from your promotion of Social Fetch, your content, or your breach of these terms or of the law, except to the extent caused by our wilful misconduct.

14.Changes to these terms and the Program

1. 14.1

   We may update these terms and the Program, including the Commission rate and the Commission Period. We post the new version on this page and change the version date.

2. 14.2

   We will email you at least 14 days before a change that reduces your Commission rate, shortens the Commission Period or otherwise materially worsens your position takes effect. Other changes take effect when we post them. A change applies only to Qualifying Payments we receive after it takes effect.

3. 14.3

   If you do not agree to a change you may leave the Program under clause 12.2. Continuing to promote Social Fetch or to request payouts after a change takes effect means you accept it.

15.General

1. 15.1

   These terms and our Terms of Service are the whole agreement between us about the Program and replace anything said or written before it.

2. 15.2

   You may not transfer or subcontract your rights or obligations under these terms. We may transfer ours to a successor to our business on notice to you.

3. 15.3

   If a court finds part of these terms unenforceable, the rest continues to apply. If we do not enforce a right straight away, we have not given it up.

4. 15.4

   No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

5. 15.5

   We may give you notice by email to the address on your Social Fetch account or in your dashboard. You may give us notice by email to the address in clause 17. You are responsible for keeping your email address up to date.

6. 15.6

   We are not liable for delay or failure caused by events outside our reasonable control.

16.Governing law

1. 16.1

   These terms, and any dispute or claim arising from them or the Program (including non-contractual disputes), are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either of us may seek urgent injunctive relief in any court of competent jurisdiction.

17.Contact