Privacy Policy

Who we are

This Privacy Policy describes how Social Fetch (“we,” “us”) handles information when you visit our marketing site, create an account, or use our API and related services (collectively, the “Services”). For privacy questions, contact us at support@socialfetch.dev.

Information we collect

We may collect:

• Account data: such as name, email address, organization, and authentication identifiers when you register or sign in.
• Usage data: such as API request metadata (for example, endpoints called, timestamps, error codes), credits consumed, and approximate location inferred from IP address for fraud prevention or localization.
• Billing data: processed by our payment partners when you purchase credits or other paid offerings (we typically receive limited billing details, not full card numbers).
• Support and communications: content you send when you contact us or interact with surveys or feedback channels.
• Technical data: cookies and similar technologies on our websites for session, preferences, and analytics as described in our cookie notices where applicable.

The API returns publicly available data from third-party platforms. That data is governed by those platforms’ terms and policies; this Policy focuses on information we process about you as a customer or visitor.

How we use information

We use personal information to:

• Provide, operate, and improve the Services;
• Authenticate users, enforce limits, and protect against abuse;
• Process payments and send transactional messages;
• Analyze usage in aggregate to improve reliability and product design;
• Comply with law and respond to lawful requests; and
• Communicate about updates, security, and (where permitted) marketing you can opt out of.

Legal bases (EEA, UK, Switzerland)

Where the GDPR or similar laws apply, we rely on appropriate legal bases such as: performance of a contract (providing the Services); legitimate interests (security, analytics, product improvement) balanced against your rights; consent where required (for example, certain cookies or marketing); and legal obligations.

Sharing and subprocessors

We share information with service providers who assist us—for example, hosting, authentication, analytics, email delivery, and payment processing. They may only use data as instructed by us and subject to appropriate safeguards. We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer (for example, a merger), in line with applicable law.

Retention

We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Usage logs may be kept in shorter or aggregated form for operations and security.

Security

We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we encourage strong passwords and safeguarding API keys.

International transfers

We may process information in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses approved by regulators.

Your rights

Depending on your location, you may have rights to access, correct, delete, or export personal information; object to or restrict certain processing; withdraw consent where processing is consent-based; and lodge a complaint with a supervisory authority. To exercise these rights, contact support@socialfetch.dev. We may need to verify your request.

Children

The Services are not directed at children under 16 (or the age required in your jurisdiction). We do not knowingly collect personal information from children.

Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised version here and adjust the “Last updated” date. For material changes, we will provide additional notice where appropriate (for example, by email or in-product notice).

Contact

Privacy inquiries: support@socialfetch.dev.